Privacy Policy
This policy explains how Dr Matcha Studio handles personal information when you use our website.
Who we are
Dr Matcha Studio Limited (United Kingdom) and Dr Matcha Studio (collectively, “Dr Matcha Studio,” “we,” “us,” or “our”) are the data controller for personal information collected through this Site.
Questions can be sent to legal@drmatchastudio.com.
Scope
This Privacy Policy applies to our website and related communications (the “Site”). It does not cover third-party websites or apps, or product-specific privacy policies that apply to our products.
Some products have separate privacy policies, including: LumaNorm Studio, LumenSpatial, PrismPulse, TeleSpell, and WorkMetric.
Information you provide
We may collect information you choose to provide, such as when you contact us, request information, or share a project brief.
- Contact details (name, email, organization, role).
- Message content and attachments you send to us.
- Information you provide during business or recruitment inquiries.
Information collected automatically
When you use the Site, we may automatically collect certain technical information, including:
- IP address, device and browser type, operating system, and language.
- Pages viewed, time spent, referral source, and navigation paths.
- Log data, error reports, and performance metrics.
Cookies and similar technologies
We may use cookies, local storage, pixels, and similar technologies to operate the Site, remember preferences, measure performance, and improve content.
You can control cookies through your browser settings. Where required by law, we will request consent before placing non-essential cookies.
How we use information
We use personal information to:
- Provide, operate, and secure the Site.
- Respond to inquiries and communicate with you.
- Improve Site content, design, and performance.
- Understand usage trends and measure engagement.
- Comply with legal obligations and enforce our Terms.
Legal bases for processing (UK/EEA)
Where UK or EU data protection law applies, we process personal information on the following bases:
- Legitimate interests (operating, securing, and improving the Site).
- Consent (where required for certain cookies or communications).
- Contractual necessity (to respond to requests or provide services).
- Legal obligations (record-keeping or compliance requirements).
Sharing and disclosure
We may share personal information with trusted service providers who process data on our behalf, such as hosting, analytics, and communications providers.
We may also disclose information when required by law, to protect our rights, or in connection with a business transaction (such as a merger or asset transfer).
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as defined by applicable law.
International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect cross-border transfers, such as standard contractual clauses.
Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.
We may retain limited records for security, legal, and compliance purposes.
Security
We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Sensitive information
Please do not send sensitive personal information through the Site unless we specifically request it. If you choose to provide sensitive information, you consent to our processing of it in accordance with this policy.
Automated decision-making
We do not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
Your rights (UK/EEA)
Where applicable, you may have rights to access, correct, delete, restrict, or object to processing, and to request data portability.
You may withdraw consent at any time where we rely on consent. These rights are subject to legal limitations.
US state privacy rights
If you are a resident of certain US states, you may have additional rights, such as the right to know, delete, or correct personal information, and to opt out of certain processing.
We do not sell personal information and do not use sensitive personal information to infer characteristics about you.
Do Not Track and Global Privacy Control
Some browsers offer a “Do Not Track” setting and some jurisdictions recognize the Global Privacy Control signal. We currently treat these signals as a request to opt out of targeted advertising, which we do not conduct on this Site.
Supervisory authority
If you are in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). If you are in the EEA, you may contact your local supervisory authority.
Marketing communications
If we send marketing communications, you can opt out at any time by following the unsubscribe instructions or contacting us.
Children’s privacy
The Site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.
Third-party websites
The Site may link to third-party sites or services. We are not responsible for their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the effective date.
Contact
Questions about privacy may be sent to legal@drmatchastudio.com.